Refund Policy

If something arrives damaged, incorrect, or unused and eligible for return, contact us within 14 days of delivery so we can help with a replacement or refund.

We may issue a full or partial refund or replacement when:

• Damaged in transit: The product arrived broken or leaking due to shipping damage.
• Wrong item: You received a different product than ordered.
• Non-delivery: You were charged but the order never arrived after a reasonable transit window.
• Out of stock: We cannot fulfill the order because of inventory issues.

Refunds or exchanges are not typically granted when:

• Opened / used hygiene products: Cosmetics or skincare opened or used for personal hygiene reasons, unless defective.
• Change of mind after use: You simply no longer want a product you have already used.
• Allergic reaction without defect: Individual sensitivity alone does not guarantee a refund; contact us and we will review case by case.
• Incorrect address: The package was delivered to an address you provided inaccurately.

1. Contact support within 14 days of delivery.
2. Include your order ID and the email used at checkout.
3. Describe the issue clearly. Photos of damage or incorrect items help us resolve faster.

Reviews typically take 3–5 business days after we receive your request (and any return, if required).

Approved refunds go back to your original payment method. Allow 5–10 business days for the credit to appear, depending on your bank or payment account. Shipping was free at checkout, so refunds generally cover the product amount unless otherwise noted.

If you open a payment dispute or chargeback for a validly delivered order without contacting us first, we may contest the dispute with evidence of fulfillment and restrict future purchases.

Not sure if you’re eligible? Reach out before opening a dispute—we’re here to help. Contact support.